Tāngata Manaaki
Tāngata Manaaki
Join the Heart of Te Ara Teatea
Te Ara Teatea Trust is growing, and we’re looking for someone special to become
the welcoming presence and steady heartbeat of our whare hauora in Ōtautahi.
Tāngata Manaaki is more than a receptionist or administrator, It is about
manaakitanga in action. It is about holding space with aroha while keeping our
systems flowing. It is about supporting whānau on their long-term healing journeys
through rongoā Māori. Ensuring every whaiora, whānau member, manuhiri, and
kaimahi who walks through our doors feels seen, supported, and uplifted.
If you’re someone who brings both wairua and work ethic, who can balance aroha
with organisation, and who thrives in kaupapa Māori driven environments, self
directed, we’d love to hear from you.
About the Role
This position blends front-of-house care, administration, relationship building and
support for kaimahi and practitioners. You’ll be the first face people see, the calm
centre of our whare, and the person who keeps our operations flowing smoothly.
Hours: 15–30 hours per week (to be discussed)
Availability required: Tuesday, Wednesday, Thursday
Location: Kanohi ki te kanohi at Te Whare Hauora, Ōtautahi
Key Responsibilities
Manaakitanga & Front of House
● Provide a warm, mana-enhancing welcome to all who enter
● Uphold tikanga and ensure our reception area reflects our kaupapa
● Respond to calls, emails, and enquiries with clarity and care
● Create a safe, calm, culturally grounded environment
Administration & Operations
● Manage Whaiora bookings via website, email & phone and treatment room
schedules
● Prepare documents, correspondence, and basic reports
● Support data entry and maintain Whaiora records in Cliniko
● Assist with onboarding new kaimahi and contractors
● General email and receptionist duties
● Maintain office supplies, equipment, and general facilities
Hui & Event Support
● Support and coordinate hui, wānanga, and internal events
● Organise catering, room setup, resources, and communication
● Work collaboratively with kaimahi to ensure smooth delivery
Whanaungatanga & Relationships
● Build strong, respectful relationships with Whaiora, whānau, partners, and
community
● Uphold confidentiality, professionalism, and cultural safety
● Represent our values through consistent, mana-enhancing communication
Who We’re Looking For
Someone who is:
● A natural connector with warmth, empathy, and cultural awareness
● Organised, reliable, and able to juggle multiple tasks
● Confident with digital tools and administrative systems
● A clear, warm communicator - written and verbal
● Calm under pressure, proactive, and solutions-focused
● Committed to kaupapa Māori values and inclusive practice
● Comfortable in te ao Māori environments and supporting tikanga
Why Join Us - Our Vision & Growth
Te Ara Teatea is in a powerful season of growth.
Our vision is to grow and support individuals and whānau through traditional healing
practices, empowering them to embody cultural and spiritual practices that strengthen their mental, emotional, and physical wellbeing. We are committed to
intergenerational healing in Ōtautahi and to expanding access to Rongoā Māori in
ways that honour our tīpuna and serve our community today.
Joining Te Ara Teatea means becoming part of something deeply grounded in
manaakitanga, whanaungatanga, and shared leadership. This is not a hierarchical
environment in the traditional sense - we build together. We bring our individual
skills, whakaaro, and energy to strengthen the collective.
As we grow, so will this role. Your presence, ideas, organisation, and wairua will
directly contribute to the foundations we are laying for long-term success, for our
Whare Hauora, for whānau, and for future generations.
This is a place where your mahi matters. Where connection is valued as much as
competence. And where you will be supported with honest communication,
respectful relationships, and opportunities to evolve alongside us.
If this feels aligned with your wairua, we would love to hear from you.
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